We always like to let our customers know there is a normal wear and tear process that occurs with rubber and/or foam self-treatment products, such as the MELT Balls and MELT Rollers. MELT balls and rollers can last anywhere from 12 months to a few years depending on how they are stored and used. Just like a great pair of running shoes or other sports equipment, MELT equipment may eventually need to be replaced.
All replacement requests must be made within the 12-month product warranty. To review our MELT Store Policy online, please navigate to: https://meltmethod.com/policies/refund-policy.
30-Day Money Back Guarantee
If you are not completely satisfied with any physical products you have purchased from meltmethod.com, please email firstname.lastname@example.org within 30 days of receipt to return the product as instructed for a full refund of the purchase price (less the cost of shipping).