Melissa G.

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Activity overview

Latest activity by Melissa G.
  • Melissa G. created an article,

    Do products come with a user guide?

    The best place to start if you're new to MELT is with the Hand and Foot Kit. We have a digital guide that will get you started with full Hand and Foot techniques. You can view it Here.    We curren...

  • Melissa G. created an article,

    What payment methods can I use?

    At this time, we accept all major credit and debit cards as valid payment methods. Only one form of payment can be used for each order.   Other forms of payment may be available in the future. 

  • Melissa G. created an article,

    Replacement for defective or damaged products

    All replacement requests must be made within our 12-month product warranty. If your product was purchased within the last 12 months, please send us an e-mail at help@meltmethod.com with the order n...

  • Melissa G. created an article,

    Warranty policy

    We always like to let our customers know there is a normal wear and tear process that occurs with rubber and/or foam self-treatment products, such as the MELT Balls and MELT Rollers. MELT balls and...

  • Melissa G. created an article,

    Received misshaped MELT balls

    If you notice your Large Soft and Small Soft Balls have arrived with flat spots or patterns imprinted on them, we recommend taking them out of the box and letting them return to their natural shape...

  • Melissa G. created an article,

    Return Policy

    If you are not completely satisfied with any item you have purchased from meltmethod.com, please email help@meltmethod.com within 30 days of receipt to return the product as instructed for a full r...

  • Melissa G. created an article,

    How long does delivery take?

    Depending on the shipping option selected, it can take 3-5 business days for the package to be delivered within the US, and once it's on its way internationally, it can take up to 2 or 3 weeks for ...

  • Melissa G. created an article,

    I did not receive my order

    For International orders, after your order shows delivered with the US tracking, you'll want to continue tracking it with Asendia to be notified when it's delivered in your country.    Sometimes, a...

  • Melissa G. created an article,

    Shipping cost

    Our international shipping rates are determined in alignment with UPS and Asendia. You can get a quote by scrolling down in the Cart section of the website (after all products have been added), und...

  • Melissa G. created an article,

    Delivered package not received

    If the tracking for your package shows delivered, but you have not received it, please check the "proof of delivery" provided with the tracking information to know if it was left in the front porch...